From 69cc215954cebf157aa42019f7201be7739fda84 Mon Sep 17 00:00:00 2001 From: drackxuskrax Date: Tue, 21 Jul 2026 16:53:38 -0500 Subject: [PATCH] Initial --- .env | 2 + .env.example | 3 + README.md | 122 ++++ database.sqlite | Bin 0 -> 12288 bytes db.js | 59 ++ package-lock.json | 1659 +++++++++++++++++++++++++++++++++++++++++++++ package.json | 19 + public/app.js | 659 ++++++++++++++++++ public/index.html | 60 ++ public/style.css | 731 ++++++++++++++++++++ schema.sql | 13 + server.js | 151 +++++ 12 files changed, 3478 insertions(+) create mode 100644 .env create mode 100644 .env.example create mode 100644 README.md create mode 100644 database.sqlite create mode 100644 db.js create mode 100644 package-lock.json create mode 100644 package.json create mode 100644 public/app.js create mode 100644 public/index.html create mode 100644 public/style.css create mode 100644 schema.sql create mode 100644 server.js diff --git a/.env b/.env new file mode 100644 index 0000000..e41ebcc --- /dev/null +++ b/.env @@ -0,0 +1,2 @@ +PORT=3000 +DATABASE_FILE=database.sqlite diff --git a/.env.example b/.env.example new file mode 100644 index 0000000..692d2c6 --- /dev/null +++ b/.env.example @@ -0,0 +1,3 @@ +PORT=3000 +# SQLite database filename (creates a local file in the project folder) +DATABASE_FILE=database.sqlite diff --git a/README.md b/README.md new file mode 100644 index 0000000..9049fec --- /dev/null +++ b/README.md @@ -0,0 +1,122 @@ +# Claro Cases Tracking System - Manual Técnico + +Este documento detalla el funcionamiento técnico, arquitectura y endpoints de la aplicación **Claro Cases**, un sistema en tiempo real para rastrear solicitudes de clientes, gestionar casos y registrar métricas de tiempo de atención. + +--- + +## 🏗️ Arquitectura del Sistema + +La aplicación sigue una arquitectura desacoplada monolítica simple basada en Node.js, Express y SQLite: + +```mermaid +graph TD + Client[Cliente Externo / API Client] -->|POST /api/requests| ExpressServer[Express Server Node.js] + ExpressServer -->|Guarda Datos| SQLite[SQLite database.sqlite] + ExpressServer -->|SSE Broadcast| Frontend[Frontend SPA HTML/JS] + Frontend -->|Interacción de Operador| ExpressServer +``` + +1. **Frontend (SPA - Single Page Application)**: Desarrollado con Vanilla HTML5, Javascript (ES6) y CSS3 adaptativo con soporte para temas Claro/Oscuro. +2. **Backend**: Servidor REST Express que provee persistencia y notificaciones en tiempo real a través de Server-Sent Events (SSE). +3. **Persistencia**: Base de datos ligera embebida SQLite gestionada eficientemente de manera síncrona por medio del driver `better-sqlite3`. + +--- + +## 🗄️ Esquema de la Base de Datos + +La tabla principal es `requests`. La inicialización del esquema y las migraciones automáticas de columnas se gestionan dinámicamente en el módulo [db.js](file:///c:/Users/pepit/Desktop/doc/NODE/autonomus/Claro%20Cases/db.js). + +```sql +CREATE TABLE IF NOT EXISTS requests ( + id INTEGER PRIMARY KEY AUTOINCREMENT, + title TEXT NOT NULL, + description TEXT, + status TEXT DEFAULT 'Pending', + external_id TEXT, + cedula TEXT, + tipo_solicitud TEXT, + payload TEXT, -- Objeto JSON guardado como String + handling_time INTEGER DEFAULT 0, -- Tiempo de gestión en segundos + created_at DATETIME DEFAULT CURRENT_TIMESTAMP +); +``` + +--- + +## 🔌 API Endpoints (Backend) + +### 1. Registrar Nuevo Caso +* **Endpoint**: `POST /api/requests` +* **Content-Type**: `application/json` +* **Payload**: + ```json + { + "title": "Título del Caso", + "description": "Detalle descriptivo", + "external_id": "EXT-12345", + "cedula": "10203040", + "tipo_solicitud": "validacion_usuario", + "payload": { + "nombre": "Juan Pérez", + "telefono": "31000000" + } + } + ``` +* **Comportamiento**: Guarda la solicitud y transmite en tiempo real la información a todos los operadores conectados usando SSE. + +### 2. Stream de Actualizaciones en Tiempo Real +* **Endpoint**: `GET /api/sse` +* **Content-Type**: `text/event-stream` +* **Comportamiento**: Registra el cliente para recibir eventos unidireccionales desde el servidor en tiempo real. + +### 3. Obtener Solicitudes +* **Endpoint**: `GET /api/requests` +* **Comportamiento**: Devuelve todos los casos de la base de datos en orden descendente por fecha de creación. + +### 4. Actualizar Estado / Finalizar Caso +* **Endpoint**: `PUT /api/requests/:id` +* **Payload**: + ```json + { + "status": "Finalizado", + "handling_time": 125, + "payload": { + "valor_cierre": "Comentario de finalización" + } + } + ``` + +### 5. Eliminar Solicitud +* **Endpoint**: `DELETE /api/requests/:id` + +--- + +## ⚡ Lógica del Operador (Frontend) + +El flujo interactivo se gestiona en [public/app.js](file:///c:/Users/pepit/Desktop/doc/NODE/autonomus/Claro%20Cases/public/app.js) y se compone de: + +* **Sincronización en Tiempo Real (SSE)**: Permite la llegada instantánea de nuevos casos al panel de control del operador sin recargar la página. Al ingresar un caso nuevo: + - Se reproduce una alerta de sonido usando la API nativa de **Web Audio**. + - Se genera una **Notificación de Escritorio HTML5** en el sistema operativo. + - El título de la pestaña del navegador destella con la cantidad de casos pendientes. +* **Filtros e Historial**: + - Buscador integrado que busca en tiempo real por título, ID de referencia, descripción, cédula y tipo de solicitud. + - Pestañas rápidas para clasificar casos entre *Todos*, *Pendientes* y *Finalizados*. +* **Flujos Especiales al Gestionar Casos**: + - Al dar clic en **Gestionar Caso**, se inicia un cronómetro individual para medir el tiempo que el operador tarda en resolver la solicitud. + - **Solicitud de Validación**: Si el caso contiene la palabra `"validacion"` en su campo `tipo_solicitud`, la UI cambia dinámicamente y despliega los botones **Sí** y **No** integrados bajo la pregunta *"¿El usuario es válido?"*. Al hacer clic en cualquiera de ellos, el caso se cierra. + - **Otras Solicitudes**: Si es de cualquier otro tipo, la interfaz le exige al operador ingresar un valor de resolución en una entrada de texto antes de dar clic en **Finalizar Caso**. Este valor se inyecta en el objeto JSON de `payload` del caso. + +--- + +## 🛠️ Ejecución Local + +1. Instalar dependencias: + ```cmd + npm install + ``` +2. Ejecutar servidor en modo desarrollo (con recarga automática vía nodemon): + ```cmd + npm run dev + ``` + El servidor levantará en http://localhost:3000. diff --git a/database.sqlite b/database.sqlite new file mode 100644 index 0000000000000000000000000000000000000000..e8b9e651b0efa318713163acb75ce84392074ac8 GIT binary patch literal 12288 zcmeI2&2HO95XUJiNE}si>mK5|j?uMpa12ZCQq)JxQxt|y-AcA1Q$dX)5Z2_{S%Bg) z%aze2C zqC+lvL?T1`NK2)(`v_^8X2YI_J=w0oNxUapDmi)2(bhJ8{53cCuQrooT8_>A^q#t^ zND)v36ahs*5l{pa0YyL&Py`f#%RyjJPu*BpUQWI4NOIs)L7(?&B%|awW3}zNVXddJz_-htbi_Ks74dXh<>BFFyPK|8y! zcN&e@?9s>-ER>7~!@}4WNh15vsP031tKMliXthNHj|E4oaRvIVq#_`G7dnqyjBO!# z;dAol+7*;Y>UH70@gWS|*>2h>Y0T=h+c2zdY}|9|%~qy>Tc3gnjguEMZpSeu-N1d*(-TR@AFVubGvash4zI!Uitm3LaP=D2it(4(312YBjpDGMG1(Q~DF)gA70; zK`fF^)F*=R(?;fj(4dkBHQwkB6lVEE@GSs0unFUVkj!L>|RL!!U^tpOGnR2&3n(rX9IK|}7>FHlqCKVG;n0(gvA<^dD zkR0*B^-p3LOGAOoo*%~8mt0_VluZLC>X-(RS-5hlz<5d(*QR0QZcVA;{BGlds{)&q zs%dN{syOR1SbA0~T1)GzhDD-bfNhCBJs_wwK1K{eun=58UY%~c}AOZTw~8>LqJC` 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const trimmedSql = sql.trim().toUpperCase(); + const isMutating = trimmedSql.startsWith('INSERT') || + trimmedSql.startsWith('UPDATE') || + trimmedSql.startsWith('DELETE'); + + if (isMutating) { + const result = stmt.run(params); + return { insertId: result.lastInsertRowid, changes: result.changes }; + } else { + return stmt.all(params); + } +} + +async function initializeSchema() { + try { + const schemaPath = path.join(__dirname, 'schema.sql'); + if (fs.existsSync(schemaPath)) { + const sql = fs.readFileSync(schemaPath, 'utf8'); + // Executes multiple SQL statements in schema.sql + db.exec(sql); + try { + db.exec('ALTER TABLE requests ADD COLUMN tipo_solicitud TEXT;'); + console.log('➕ Added tipo_solicitud column to existing requests table'); + } catch (e) { + // Ignore if column already exists + } + console.log('✅ Database schema initialized/verified successfully'); + } + } catch (error) { + console.error('⚠️ Failed to initialize schema automatically:', error.message); + } +} + 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"server.js", + "scripts": { + "start": "node server.js", + "dev": "nodemon server.js" + }, + "dependencies": { + "better-sqlite3": "^12.11.1", + "cors": "^2.8.5", + "dotenv": "^16.4.5", + "express": "^4.19.2" + }, + "devDependencies": { + "nodemon": "^3.1.0" + } +} diff --git a/public/app.js b/public/app.js new file mode 100644 index 0000000..d195dbf --- /dev/null +++ b/public/app.js @@ -0,0 +1,659 @@ +// Claro Cases Frontend Controller +let requests = []; +let selectedRequest = null; +let searchQuery = ''; +let currentTab = 'all'; + +// Independent Multi-Timer State +// Structure: { [caseId]: { elapsed: 0, isRunning: false, lastStarted: timestamp } } +let caseTimers = {}; + +// Tab/Title Notification State +let unreadCount = 0; +let titleInterval = null; +let isTabFocused = true; + +// Audio Context State +let audioCtx = null; + +// DOM Elements +const casesList = document.getElementById('cases-list'); +const casesCount = document.getElementById('cases-count'); +const caseDetails = document.getElementById('case-details'); +const searchInput = document.getElementById('search-input'); +const connectionStatus = document.getElementById('connection-status'); +const connectionText = document.getElementById('connection-text'); + +// Initialize +window.addEventListener('DOMContentLoaded', () => { + loadTimers(); + fetchRequests(); + setupSSE(); + setupSearch(); + setupTheme(); + setupTabs(); + setupWindowFocusListeners(); + startGlobalInterval(); + + // Request desktop notification permissions + if (window.Notification && Notification.permission === 'default') { + Notification.requestPermission(); + } +}); + +// Window Focus Listeners to clear unread counts +function setupWindowFocusListeners() { + window.addEventListener('focus', () => { + isTabFocused = true; + unreadCount = 0; + stopTitleFlashing(); + document.title = 'Claro Cases Dashboard'; + }); + + window.addEventListener('blur', () => { + isTabFocused = false; + }); + + // Enable AudioContext on first click/keypress gesture to bypass Chrome's autoplay policies + const resumeAudio = () => { + if (!audioCtx) { + audioCtx = new (window.AudioContext || window.webkitAudioContext)(); + } + if (audioCtx.state === 'suspended') { + audioCtx.resume(); + } + }; + document.addEventListener('click', resumeAudio); + document.addEventListener('keydown', resumeAudio); +} + +// Load case timers from localStorage and calculate offset elapsed time for running ones +function loadTimers() { + const saved = localStorage.getItem('caseTimers'); + if (saved) { + try { + caseTimers = JSON.parse(saved); + // For any running timer, calculate elapsed time since last reload + for (const [id, timer] of Object.entries(caseTimers)) { + if (timer.isRunning) { + const timeDiff = Math.floor((Date.now() - timer.lastStarted) / 1000); + timer.elapsed += (timeDiff > 0 ? timeDiff : 0); + timer.lastStarted = Date.now(); // reset start mark to now + } + } + saveTimers(); + } catch (e) { + console.error('Failed to parse saved timers:', e); + caseTimers = {}; + } + } +} + +// Save case timers to localStorage +function saveTimers() { + localStorage.setItem('caseTimers', JSON.stringify(caseTimers)); +} + +// Fetch all existing requests +async function fetchRequests() { + try { + const response = await fetch('/api/requests'); + if (!response.ok) throw new Error('Error al obtener solicitudes'); + requests = await response.json(); + renderList(); + } catch (error) { + console.error('Fetch error:', error); + casesList.innerHTML = `
Error al cargar solicitudes. Verifica la base de datos.
`; + } +} + +// Connect to Server-Sent Events (SSE) for real-time updates +function setupSSE() { + const sse = new EventSource('/api/sse'); + + sse.onopen = () => { + connectionStatus.className = 'status-dot connected'; + connectionText.textContent = 'En línea'; + }; + + sse.onerror = (error) => { + console.error('SSE Error:', error); + connectionStatus.className = 'status-dot disconnected'; + connectionText.textContent = 'Reconectando...'; + }; + + sse.onmessage = (event) => { + try { + const newRequest = JSON.parse(event.data); + // Prepend new request to local state + requests.unshift(newRequest); + renderList(); + + // Play alert chime, send desktop notification and flash tab title + playNotificationSound(); + showDesktopNotification(newRequest); + triggerTitleNotification(); + + console.log('🔔 Nueva solicitud recibida:', newRequest); + } catch (err) { + console.error('Error parsing SSE data:', err); + } + }; +} + +// Search Filter +function setupSearch() { + searchInput.addEventListener('input', (e) => { + searchQuery = e.target.value.toLowerCase().trim(); + renderList(); + }); +} + +// Render Request Cards List +function renderList() { + const filtered = requests.filter(req => { + // Tab filter + if (currentTab === 'pending' && req.status.toLowerCase() === 'finalizado') { + return false; + } + if (currentTab === 'finalizado' && req.status.toLowerCase() !== 'finalizado') { + return false; + } + + const titleMatch = req.title.toLowerCase().includes(searchQuery); + const extIdMatch = req.external_id && req.external_id.toLowerCase().includes(searchQuery); + const descMatch = req.description && req.description.toLowerCase().includes(searchQuery); + const cedulaMatch = req.cedula && req.cedula.toLowerCase().includes(searchQuery); + const tipoMatch = req.tipo_solicitud && req.tipo_solicitud.toLowerCase().includes(searchQuery); + return titleMatch || extIdMatch || descMatch || cedulaMatch || tipoMatch; + }); + + casesCount.textContent = filtered.length; + + if (filtered.length === 0) { + casesList.innerHTML = `
No se encontraron solicitudes.
`; + return; + } + + casesList.innerHTML = ''; + filtered.forEach(req => { + const card = document.createElement('div'); + const isActive = selectedRequest && selectedRequest.id === req.id; + card.className = `case-card ${isActive ? 'active' : ''}`; + + const formattedDate = new Date(req.created_at).toLocaleString(); + const statusClass = `status-${req.status.toLowerCase()}`; + + // Get time from this case's timer if active + const timer = caseTimers[req.id]; + let timerTag = ''; + if (timer) { + const elapsedTotal = timer.elapsed + (timer.isRunning ? Math.floor((Date.now() - timer.lastStarted) / 1000) : 0); + timerTag = ` ⏳ ${formatTime(elapsedTotal)}`; + } + + card.innerHTML = ` +
+ ${escapeHTML(req.title)}${timerTag} + ${escapeHTML(req.status)} +
+

${escapeHTML(req.description || 'Sin descripción')}

+
+ ${req.external_id ? escapeHTML(req.external_id) : '#' + req.id} + ${req.tipo_solicitud ? `${escapeHTML(req.tipo_solicitud)}` : ''} + ${formattedDate} +
+ `; + + card.addEventListener('click', () => { + document.querySelectorAll('.case-card').forEach(c => c.classList.remove('active')); + card.classList.add('active'); + + selectedRequest = req; + renderDetails(); + }); + + casesList.appendChild(card); + }); +} + +// Render Selected Request Details +function renderDetails() { + if (!selectedRequest) { + caseDetails.innerHTML = ` +
+
📁
+

Selecciona una solicitud

+

Haz clic en cualquier elemento de la lista de la izquierda para ver su información detallada y acciones de gestión.

+
+ `; + return; + } + + const formattedDate = new Date(selectedRequest.created_at).toLocaleString(); + const statusClass = `status-${selectedRequest.status.toLowerCase()}`; + + // Parse Payload JSON + let payloadObj = selectedRequest.payload; + if (typeof payloadObj === 'string') { + try { + payloadObj = JSON.parse(payloadObj); + } catch (e) { + payloadObj = {}; + } + } + + // Try to find cedula in root or payload fallbacks + let displayCedula = selectedRequest.cedula; + if (!displayCedula && payloadObj) { + displayCedula = payloadObj.cedula || payloadObj.cédula || payloadObj.documento || payloadObj.identification || payloadObj.id || payloadObj.cc; + } + + // Generate HTML for payload fields + let payloadFieldsHTML = ''; + if (payloadObj && Object.keys(payloadObj).length > 0) { + payloadFieldsHTML = '
'; + for (const [key, value] of Object.entries(payloadObj)) { + const displayValue = typeof value === 'object' ? JSON.stringify(value) : value; + payloadFieldsHTML += ` +
+ ${escapeHTML(key)} + ${escapeHTML(displayValue)} +
+ `; + } + payloadFieldsHTML += '
'; + } else { + payloadFieldsHTML = '
Sin datos adicionales
'; + } + + // Interactive buttons and status management panel HTML + let actionsPanelHTML = ''; + const isFinalizado = selectedRequest.status.toLowerCase() === 'finalizado'; + const timer = caseTimers[selectedRequest.id]; + + if (isFinalizado) { + const formattedHandlingTime = formatSavedTime(selectedRequest.handling_time); + actionsPanelHTML = ` +
+
+ Tiempo de Gestión: + ${formattedHandlingTime} +
+ +
+ `; + } else if (timer && timer.isRunning) { + const elapsedTotal = timer.elapsed + Math.floor((Date.now() - timer.lastStarted) / 1000); + const isValidation = selectedRequest.tipo_solicitud && + selectedRequest.tipo_solicitud.toLowerCase().includes('validacion'); + actionsPanelHTML = ` +
+
+ ⏳ Tiempo transcurrido: + ${formatTime(elapsedTotal)} +
+ ${isValidation ? ` +
+ ¿El usuario es válido? +
+ + +
+
+ ` : ` +
+ Ingrese el valor de resolución: + +
+ + +
+
+ `} +
+ `; + } else { + // Show total handling time if there was some time saved, otherwise none + const timeDisplay = selectedRequest.handling_time ? ` +
+ Último tiempo guardado: + ${formatSavedTime(selectedRequest.handling_time)} +
+ ` : ''; + + actionsPanelHTML = ` +
+ ${timeDisplay} +
+ + +
+
+ `; + } + + caseDetails.innerHTML = ` +
+
+
+ ${escapeHTML(selectedRequest.status)} + Creado el ${formattedDate} +
+

${escapeHTML(selectedRequest.title)}

+ +
+
+ ID de Referencia: + ${selectedRequest.external_id ? escapeHTML(selectedRequest.external_id) : '#' + selectedRequest.id} +
+
+ Cédula del Cliente: + ${displayCedula ? escapeHTML(String(displayCedula)) : 'No especificada'} +
+
+ Tipo de Solicitud: + ${selectedRequest.tipo_solicitud ? escapeHTML(selectedRequest.tipo_solicitud) : 'No especificado'} +
+
+
+ + +
+

Panel de Operación

+ ${actionsPanelHTML} +
+ +
+

Descripción

+

${escapeHTML(selectedRequest.description || 'No se proporcionó una descripción.')}

+
+ +
+

Datos de la Solicitud

+ ${payloadFieldsHTML} +
+
+ `; +} + +// Timer Functions +function startTimer(requestId) { + // Initialize timer entry if not existing + if (!caseTimers[requestId]) { + caseTimers[requestId] = { + elapsed: 0, + isRunning: false, + lastStarted: 0 + }; + } + + const timer = caseTimers[requestId]; + timer.isRunning = true; + timer.lastStarted = Date.now(); + saveTimers(); + + // Re-render UI to show ticking elements + renderDetails(); + renderList(); +} + +// Global ticking function running once per second for all active timers +let globalInterval = null; +function startGlobalInterval() { + if (globalInterval) clearInterval(globalInterval); + globalInterval = setInterval(() => { + for (const [id, timer] of Object.entries(caseTimers)) { + if (timer.isRunning) { + const timeDiff = Math.floor((Date.now() - timer.lastStarted) / 1000); + const currentTotal = timer.elapsed + timeDiff; + + // Update list card if visible + const cardTimer = document.getElementById(`card-timer-${id}`); + if (cardTimer) { + cardTimer.textContent = `⏳ ${formatTime(currentTotal)}`; + } + + // Update active details stopwatch if selected + if (selectedRequest && selectedRequest.id === parseInt(id)) { + const activeTimer = document.getElementById('active-timer'); + if (activeTimer) { + activeTimer.textContent = formatTime(currentTotal); + } + } + } + } + }, 1000); +} + +function formatTime(totalSeconds) { + const mins = Math.floor(totalSeconds / 60); + const secs = totalSeconds % 60; + return `${mins.toString().padStart(2, '0')}:${secs.toString().padStart(2, '0')}`; +} + +function formatSavedTime(totalSeconds) { + if (!totalSeconds) return '0s'; + const mins = Math.floor(totalSeconds / 60); + const secs = totalSeconds % 60; + return mins > 0 ? `${mins}m ${secs}s` : `${secs}s`; +} + +async function finalizeCase(requestId, additionalPayload = null) { + const timer = caseTimers[requestId]; + let finalTime = 0; + + if (timer) { + if (timer.isRunning) { + const timeDiff = Math.floor((Date.now() - timer.lastStarted) / 1000); + finalTime = timer.elapsed + timeDiff; + } else { + finalTime = timer.elapsed; + } + // Delete timer entry from tracking + delete caseTimers[requestId]; + saveTimers(); + } + + try { + const bodyData = { status: 'Finalizado', handling_time: finalTime }; + if (additionalPayload) { + const currentReq = requests.find(r => r.id === requestId); + let payloadObj = {}; + if (currentReq && currentReq.payload) { + try { + payloadObj = typeof currentReq.payload === 'string' ? JSON.parse(currentReq.payload) : currentReq.payload; + } catch (e) { + payloadObj = {}; + } + } + bodyData.payload = { ...payloadObj, ...additionalPayload }; + } + + const response = await fetch(`/api/requests/${requestId}`, { + method: 'PUT', + headers: { 'Content-Type': 'application/json' }, + body: JSON.stringify(bodyData) + }); + if (!response.ok) throw new Error('Error al finalizar caso'); + const updated = await response.json(); + + // Update local state list + const index = requests.findIndex(r => r.id === requestId); + if (index !== -1) { + requests[index] = updated; + } + selectedRequest = updated; + renderList(); + renderDetails(); + } catch (error) { + console.error(error); + alert('Error al actualizar el estado del caso en el servidor.'); + } +} + +function submitResolution(requestId) { + const input = document.getElementById(`resolution-input-${requestId}`); + const val = input ? input.value.trim() : ''; + finalizeCase(requestId, { valor_cierre: val || 'No especificado' }); +} + +async function deleteCase(requestId) { + if (!confirm('¿Estás seguro de que deseas eliminar esta solicitud?')) return; + + // Clear timer tracking for this case + if (caseTimers[requestId]) { + delete caseTimers[requestId]; + saveTimers(); + } + + try { + const response = await fetch(`/api/requests/${requestId}`, { + method: 'DELETE' + }); + if (!response.ok) throw new Error('Error al eliminar'); + + // Remove from local state + requests = requests.filter(r => r.id !== requestId); + selectedRequest = null; + renderList(); + renderDetails(); + } catch (error) { + console.error(error); + alert('Error al eliminar la solicitud.'); + } +} + +// Helper to escape HTML tags +function escapeHTML(str) { + if (!str) return ''; + return str.replace(/[&<>'"]/g, + tag => ({ + '&': '&', + '<': '<', + '>': '>', + "'": ''', + '"': '"' + }[tag] || tag) + ); +} + +// Theme Switcher +function setupTheme() { + const themeToggle = document.getElementById('theme-toggle'); + + // Check theme settings in local storage + const currentTheme = localStorage.getItem('theme') || 'light'; + if (currentTheme === 'dark') { + document.body.classList.add('dark-mode'); + themeToggle.textContent = '☀️'; + } else { + themeToggle.textContent = '🌙'; + } + + themeToggle.addEventListener('click', () => { + document.body.classList.toggle('dark-mode'); + const isDark = document.body.classList.contains('dark-mode'); + themeToggle.textContent = isDark ? '☀️' : '🌙'; + localStorage.setItem('theme', isDark ? 'dark' : 'light'); + }); +} + +// Tab Switcher +function setupTabs() { + const tabs = document.querySelectorAll('.tab-btn'); + tabs.forEach(tab => { + tab.addEventListener('click', () => { + tabs.forEach(t => t.classList.remove('active')); + tab.classList.add('active'); + currentTab = tab.dataset.tab; + renderList(); + }); + }); +} + +// Play notification sound using Web Audio API +function playNotificationSound() { + try { + // If not initialized yet due to autoplay limits + if (!audioCtx) { + audioCtx = new (window.AudioContext || window.webkitAudioContext)(); + } + + // If it's still suspended (needs user gesture first) + if (audioCtx.state === 'suspended') { + console.warn('AudioContext is suspended. Click on the dashboard page first to enable sound alerts.'); + return; + } + + const now = audioCtx.currentTime; + + const osc = audioCtx.createOscillator(); + const gain = audioCtx.createGain(); + + osc.type = 'sine'; + osc.connect(gain); + gain.connect(audioCtx.destination); + + // Play a friendly two-tone notification sound (chime) + osc.frequency.setValueAtTime(523.25, now); // Tone C5 + osc.frequency.setValueAtTime(659.25, now + 0.12); // Tone E5 + + gain.gain.setValueAtTime(0.08, now); + gain.gain.exponentialRampToValueAtTime(0.001, now + 0.45); + + osc.start(now); + osc.stop(now + 0.5); + } catch (error) { + console.warn('AudioContext is blocked or unsupported:', error); + } +} + +// Show HTML5 desktop notification +function showDesktopNotification(request) { + if (!window.Notification) return; + + if (Notification.permission === 'granted') { + const title = `Claro Cases: ${request.title}`; + const options = { + body: request.description || `ID Referencia: ${request.external_id || '#' + request.id}`, + icon: 'favicon.ico' + }; + + const notification = new Notification(title, options); + + // Clicking the notification automatically selects the request in the UI + notification.onclick = () => { + window.focus(); + selectedRequest = request; + renderList(); + renderDetails(); + }; + } +} + +// Tab Title Flashing Alert (Unread cases) +function triggerTitleNotification() { + if (isTabFocused) return; + unreadCount++; + startTitleFlashing(); +} + +function startTitleFlashing() { + if (titleInterval) clearInterval(titleInterval); + + let showAlt = false; + titleInterval = setInterval(() => { + showAlt = !showAlt; + document.title = showAlt + ? `(🔔 ${unreadCount}) ¡Nuevo Caso!` + : `(${unreadCount}) Claro Cases Dashboard`; + }, 1000); +} + +function stopTitleFlashing() { + if (titleInterval) { + clearInterval(titleInterval); + titleInterval = null; + } +} diff --git a/public/index.html b/public/index.html new file mode 100644 index 0000000..c2e8bd2 --- /dev/null +++ b/public/index.html @@ -0,0 +1,60 @@ + + + + + + Claro Cases Dashboard + + + + + + +
+
+
+ 🔴 +

Claro Cases

+ En vivo +
+
+ + Desconectado + +
+
+ +
+ +
+
+

Solicitudes

+ 0 +
+
+ +
+
+ + + +
+
+
Cargando solicitudes...
+
+
+ + +
+
+
📁
+

Selecciona una solicitud

+

Haz clic en cualquier elemento de la lista de la izquierda para ver su información detallada y carga útil (payload).

+
+
+
+
+ + + + diff --git a/public/style.css b/public/style.css new file mode 100644 index 0000000..6f5bf91 --- /dev/null +++ b/public/style.css @@ -0,0 +1,731 @@ +/* Claro Cases Styling - Replicating Autonomus Brand Line */ + +:root { + --bg-base: #f0f2f5; + --bg-surface: #ffffff; + --bg-elevated: #f8fafc; + --bg-hover: #e2e8f0; + --border: rgba(0, 0, 0, 0.08); + --border-accent: rgba(255, 78, 0, 0.25); + + --text-primary: #1e293b; + --text-secondary: #475569; + --text-muted: #94a3b8; + + --accent-orange: #ff4e00; + --accent-yellow: #ffa600; + --accent-red: #f80018; + --accent-green: #10b981; + + --gradient-a: linear-gradient(135deg, #ff4e00, #ffa600); + --gradient-b: linear-gradient(135deg, #f80018, #ff4e00); + + --radius-sm: 4px; + --radius-md: 8px; + --radius-lg: 12px; + --radius-xl: 16px; + + --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05); + --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.08); + --shadow-lg: 0 12px 24px rgba(0, 0, 0, 0.12); + + --transition: 0.18s cubic-bezier(0.4, 0, 0.2, 1); + --font-family: 'Inter', system-ui, sans-serif; +} + +* { + box-sizing: border-box; + margin: 0; + padding: 0; +} + +body { + font-family: var(--font-family); + background-color: var(--bg-base); + color: var(--text-primary); + height: 100vh; + overflow: hidden; + font-size: 13px; +} + +.app-container { + display: flex; + flex-direction: column; + height: 100vh; +} + +/* Header */ +.app-header { + height: 50px; + display: flex; + justify-content: space-between; + align-items: center; + padding: 0 16px; + border-bottom: 1px solid var(--border); + background: var(--bg-surface); + z-index: 10; + box-shadow: var(--shadow-sm); +} + +.logo-area { + display: flex; + align-items: center; + gap: 8px; +} + +.logo-icon { + font-size: 1.1rem; +} + +.logo-area h1 { + font-size: 13px; + font-weight: 600; + background: var(--gradient-a); + -webkit-background-clip: text; + -webkit-text-fill-color: transparent; + background-clip: text; + letter-spacing: 0.5px; +} + +.live-badge { + background: rgba(16, 185, 129, 0.1); + color: var(--accent-green); + border: 1px solid rgba(16, 185, 129, 0.2); + font-size: 10px; + padding: 1px 6px; + border-radius: 20px; + font-weight: 600; + text-transform: uppercase; +} + +.status-area { + display: flex; + align-items: center; + gap: 6px; + font-size: 11px; + color: var(--text-secondary); +} + +.status-dot { + width: 6px; + height: 6px; + border-radius: 50%; +} + +.status-dot.connected { + background-color: var(--accent-green); + box-shadow: 0 0 6px var(--accent-green); +} + +.status-dot.disconnected { + background-color: var(--accent-red); + box-shadow: 0 0 6px var(--accent-red); +} + +/* Main Layout */ +.app-main { + flex: 1; + display: flex; + overflow: hidden; +} + +/* Sidebar List */ +.cases-sidebar { + width: 320px; + background: var(--bg-surface); + border-right: 1px solid var(--border); + display: flex; + flex-direction: column; + z-index: 5; +} + +.sidebar-header { + padding: 16px; + display: flex; + justify-content: space-between; + align-items: center; +} + +.sidebar-header h2 { + font-size: 12px; + font-weight: 600; + color: var(--text-primary); + text-transform: uppercase; + letter-spacing: 0.5px; +} + +.cases-count { + background: var(--bg-base); + padding: 2px 8px; + border-radius: var(--radius-sm); + font-size: 11px; + color: var(--text-secondary); + font-weight: 600; +} + +.search-bar { + padding: 0 16px 12px; +} + +.search-bar input { + width: 100%; + padding: 8px 12px; + background: var(--bg-elevated); + border: 1px solid var(--border); + border-radius: var(--radius-md); + color: var(--text-primary); + font-family: var(--font-family); + font-size: 12px; + outline: none; + transition: var(--transition); +} + +.search-bar input:focus { + border-color: var(--accent-orange); + box-shadow: 0 0 0 3px rgba(255, 78, 0, 0.1); +} + +.tabs-container { + display: flex; + gap: 6px; + padding: 0 16px 12px; + border-bottom: 1px solid var(--border); + margin-bottom: 12px; +} + +.tab-btn { + flex: 1; + background: var(--bg-elevated); + border: 1px solid var(--border); + border-radius: var(--radius-md); + padding: 6px 0; + font-size: 11px; + font-weight: 500; + font-family: var(--font-family); + color: var(--text-secondary); + cursor: pointer; + transition: var(--transition); + text-align: center; +} + +.tab-btn:hover { + background: var(--bg-hover); + color: var(--text-primary); +} + +.tab-btn.active { + background: rgba(255, 78, 0, 0.08); + color: var(--accent-orange); + border-color: var(--accent-orange); + font-weight: 600; +} + +body.dark-mode .tab-btn.active { + background: rgba(255, 78, 0, 0.15); +} + +.cases-list { + flex: 1; + overflow-y: auto; + padding: 0 16px 16px; + display: flex; + flex-direction: column; + gap: 8px; +} + +/* Case Card */ +.case-card { + background: var(--bg-elevated); + border: 1px solid var(--border); + border-radius: var(--radius-md); + padding: 12px; + cursor: pointer; + transition: var(--transition); + position: relative; + overflow: hidden; + animation: slideIn 0.25s ease-out; +} + +.case-card:hover { + background: var(--bg-hover); + border-color: rgba(0, 0, 0, 0.15); +} + +.case-card.active { + background: rgba(255, 78, 0, 0.04); + border-color: var(--accent-orange); +} + +.case-card-header { + display: flex; + justify-content: space-between; + align-items: flex-start; + gap: 8px; + margin-bottom: 4px; +} + +.case-title { + font-weight: 600; + font-size: 12px; + line-height: 1.3; + color: var(--text-primary); +} + +.case-status-badge { + font-size: 9px; + padding: 2px 6px; + border-radius: 10px; + font-weight: 600; + text-transform: uppercase; + flex-shrink: 0; +} + +.timing-badge { + font-size: 9px; + font-weight: 600; + color: var(--accent-orange); + background: rgba(255, 78, 0, 0.08); + padding: 1px 5px; + border-radius: 4px; + margin-left: 4px; +} + +/* Status-specific Badges */ +.status-pending { background: rgba(255, 166, 0, 0.12); color: var(--accent-yellow); } +.status-resolved { background: rgba(16, 185, 129, 0.12); color: var(--accent-green); } +.status-failed { background: rgba(248, 0, 24, 0.1); color: var(--accent-red); } +.status-finalizado { background: rgba(16, 185, 129, 0.12); color: var(--accent-green); } + +.case-desc-preview { + font-size: 11px; + color: var(--text-secondary); + margin-bottom: 8px; + display: -webkit-box; + -webkit-line-clamp: 2; + -webkit-box-orient: vertical; + overflow: hidden; + line-height: 1.4; +} + +.case-footer { + display: flex; + justify-content: space-between; + align-items: center; + font-size: 10px; + color: var(--text-muted); + border-top: 1px solid var(--border); + padding-top: 6px; +} + +.case-id { + font-family: monospace; + background: var(--bg-hover); + padding: 1px 4px; + border-radius: 2px; +} + +/* Right Detail Panel */ +.case-details { + flex: 1; + background: var(--bg-surface); + padding: 30px; + overflow-y: auto; + display: flex; + flex-direction: column; +} + +/* Empty State */ +.empty-state { + margin: auto; + text-align: center; + max-width: 380px; +} + +.empty-icon { + font-size: 3rem; + margin-bottom: 16px; + opacity: 0.4; +} + +.empty-state h3 { + font-size: 14px; + margin-bottom: 8px; + font-weight: 600; +} + +.empty-state p { + color: var(--text-secondary); + line-height: 1.6; + font-size: 12px; +} + +/* Full Detail View Layout */ +.detail-view { + animation: fadeIn 0.3s ease; + display: flex; + flex-direction: column; + gap: 24px; + max-width: 800px; + margin: 0 auto; + width: 100%; +} + +.detail-header { + border-bottom: 1px solid var(--border); + padding-bottom: 16px; +} + +.detail-meta { + display: flex; + gap: 12px; + align-items: center; + margin-bottom: 12px; +} + +.detail-title { + font-size: 18px; + font-weight: 700; + line-height: 1.3; + color: var(--text-primary); + margin-bottom: 8px; +} + +.detail-time { + font-size: 11px; + color: var(--text-muted); +} + +.header-metadata-grid { + display: grid; + grid-template-columns: 1fr 1fr; + gap: 16px; + background: var(--bg-base); + border: 1px solid var(--border); + border-radius: var(--radius-md); + padding: 12px; + margin-top: 12px; +} + +.meta-item { + display: flex; + flex-direction: column; + gap: 4px; +} + +.meta-label { + font-size: 11px; + color: var(--text-secondary); + font-weight: 500; +} + +.meta-value { + font-size: 13px; + color: var(--text-primary); +} + +.highlight-meta { + color: var(--accent-orange); + font-weight: 600; +} + +/* Operation / Timer Panel */ +.actions-panel { + display: flex; + justify-content: space-between; + align-items: center; + background: var(--bg-elevated); + border: 1px solid var(--border); + border-radius: var(--radius-md); + padding: 16px; + gap: 16px; +} + +.actions-panel.active-panel { + border-color: var(--accent-orange); + background: rgba(255, 78, 0, 0.02); +} + +.actions-panel.finished-panel { + border-color: var(--accent-green); + background: rgba(16, 185, 129, 0.02); +} + +.timer-display { + display: flex; + flex-direction: column; + gap: 4px; +} + +.timer-lbl { + font-size: 11px; + color: var(--text-secondary); + font-weight: 500; +} + +.timer-val { + font-size: 20px; + font-weight: 700; + font-family: monospace; + color: var(--text-primary); +} + +.active-panel .timer-val { + color: var(--accent-orange); +} + +.finished-panel .timer-val { + color: var(--accent-green); +} + +.button-group { + display: flex; + gap: 10px; + align-items: center; +} + +/* Buttons */ +.btn { + padding: 8px 16px; + font-size: 12px; + font-weight: 600; + font-family: var(--font-family); + border: none; + border-radius: var(--radius-md); + cursor: pointer; + transition: var(--transition); +} + +.btn-primary { + background: var(--accent-orange); + color: white; +} + +.btn-primary:hover { + background: #e04400; +} + +.btn-success { + background: var(--accent-green); + color: white; +} + +.btn-success:hover { + background: #0d9668; +} + +.btn-danger { + background: transparent; + color: var(--accent-red); + border: 1px solid rgba(248, 0, 24, 0.2); +} + +.btn-danger:hover { + background: rgba(248, 0, 24, 0.06); + border-color: var(--accent-red); +} + +.detail-section h4 { + font-size: 11px; + font-weight: 600; + margin-bottom: 8px; + color: var(--text-secondary); + text-transform: uppercase; + letter-spacing: 0.5px; +} + +.detail-section p.description-text { + font-size: 12px; + line-height: 1.6; + color: var(--text-primary); + background: var(--bg-elevated); + border: 1px solid var(--border); + padding: 16px; + border-radius: var(--radius-md); +} + +/* Info Grid (Payload Key-Value) */ +.info-grid { + display: grid; + grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); + gap: 12px; +} + +.info-item { + background: var(--bg-elevated); + border: 1px solid var(--border); + border-radius: var(--radius-md); + padding: 12px; + display: flex; + flex-direction: column; + gap: 6px; +} + +.info-label { + font-size: 10px; + color: var(--text-secondary); + text-transform: uppercase; + font-weight: 600; + letter-spacing: 0.3px; +} + +.info-value { + font-size: 12px; + color: var(--text-primary); + word-break: break-all; + font-weight: 500; +} + +.no-payload { + color: var(--text-muted); + font-style: italic; + padding: 8px 0; +} + +/* Custom Scrollbars */ +::-webkit-scrollbar { + width: 5px; + height: 5px; +} + +::-webkit-scrollbar-track { + background: transparent; +} + +::-webkit-scrollbar-thumb { + background: var(--bg-hover); + border-radius: 4px; +} + +::-webkit-scrollbar-thumb:hover { + background: var(--text-muted); +} + +/* Placeholders */ +.loading-placeholder { + text-align: center; + color: var(--text-secondary); + padding: 30px 0; +} + +/* Animations */ +@keyframes slideIn { + from { transform: translateY(8px); opacity: 0; } + to { transform: translateY(0); opacity: 1; } +} + +@keyframes fadeIn { + from { opacity: 0; } + to { opacity: 1; } +} + +.animate-pulse { + animation: pulse-op 1.5s infinite; +} + +@keyframes pulse-op { + 0%, 100% { opacity: 1; } + 50% { opacity: 0.5; } +} + +/* Theme Toggle Button */ +.theme-toggle-btn { + background: transparent; + border: 1px solid var(--border); + font-size: 14px; + padding: 4px 8px; + border-radius: var(--radius-md); + cursor: pointer; + margin-left: 12px; + transition: var(--transition); + display: flex; + align-items: center; + justify-content: center; + color: var(--text-primary); +} + +.theme-toggle-btn:hover { + background: var(--bg-hover); + border-color: var(--text-muted); +} + +/* Dark Mode Overrides */ +body.dark-mode { + --bg-base: #0c0d14; + --bg-surface: #141622; + --bg-elevated: #1d2030; + --bg-hover: #2b2f46; + --border: rgba(255, 255, 255, 0.08); + + --text-primary: #f1f5f9; + --text-secondary: #94a3b8; + --text-muted: #64748b; +} + +body.dark-mode ::-webkit-scrollbar-thumb { + background: var(--bg-hover); +} + +/* Request Type Badges */ +.case-type-badge { + background: rgba(255, 78, 0, 0.1); + color: var(--accent-orange); + border: 1px solid rgba(255, 78, 0, 0.25); + font-size: 10px; + padding: 1px 6px; + border-radius: 4px; + font-weight: 600; + text-transform: uppercase; + display: inline-block; + white-space: nowrap; +} + +/* Custom Modal Dialog */ +.modal-overlay { + position: fixed; + top: 0; + left: 0; + width: 100vw; + height: 100vh; + background: rgba(0, 0, 0, 0.4); + backdrop-filter: blur(4px); + display: flex; + align-items: center; + justify-content: center; + z-index: 1000; + animation: fadeIn 0.2s ease-out; +} + +.modal-content { + background: var(--bg-surface); + border: 1px solid var(--border); + padding: 24px; + border-radius: var(--radius-lg); + box-shadow: var(--shadow-lg); + max-width: 400px; + width: 90%; + text-align: center; + animation: slideIn 0.2s ease-out; +} + +.modal-title { + font-size: 1.1rem; + font-weight: 600; + margin-bottom: 12px; + color: var(--text-primary); +} + +.modal-message { + font-size: 13px; + color: var(--text-secondary); + margin-bottom: 24px; +} + +.modal-buttons { + display: flex; + gap: 12px; + justify-content: center; +} + +.modal-buttons .btn { + padding: 8px 24px; +} diff --git a/schema.sql b/schema.sql new file mode 100644 index 0000000..08fbea5 --- /dev/null +++ b/schema.sql @@ -0,0 +1,13 @@ +-- Table structure for Claro Cases requests (SQLite) +CREATE TABLE IF NOT EXISTS requests ( + id INTEGER PRIMARY KEY AUTOINCREMENT, + title TEXT NOT NULL, + description TEXT, + status TEXT DEFAULT 'Pending', + external_id TEXT, + cedula TEXT, + tipo_solicitud TEXT, + payload TEXT, + handling_time INTEGER DEFAULT 0, + created_at DATETIME DEFAULT CURRENT_TIMESTAMP +); diff --git a/server.js b/server.js new file mode 100644 index 0000000..1fdcf92 --- /dev/null +++ b/server.js @@ -0,0 +1,151 @@ +const express = require('express'); +const cors = require('cors'); +const path = require('path'); +const db = require('./db'); +require('dotenv').config(); + +const app = express(); +const PORT = process.env.PORT || 3000; + +app.use(cors()); +app.use(express.json()); +app.use(express.static(path.join(__dirname, 'public'))); + +// Store active Server-Sent Events (SSE) clients +let sseClients = []; + +// SSE Registration Endpoint +app.get('/api/sse', (req, res) => { + res.setHeader('Content-Type', 'text/event-stream'); + res.setHeader('Cache-Control', 'no-cache'); + res.setHeader('Connection', 'keep-alive'); + res.flushHeaders(); + + sseClients.push(res); + console.log(`🔌 Client connected to SSE stream. Total clients: ${sseClients.length}`); + + req.on('close', () => { + sseClients = sseClients.filter(client => client !== res); + console.log(`🔌 Client disconnected. Total clients: ${sseClients.length}`); + }); +}); + +// Function to broadcast new request details to all connected SSE clients +function broadcastNewRequest(request) { + const data = JSON.stringify(request); + sseClients.forEach(client => { + client.write(`data: ${data}\n\n`); + }); +} + +// API: Get all requests (ordered by newest first) +app.get('/api/requests', async (req, res) => { + try { + const rows = await db.query('SELECT * FROM requests ORDER BY created_at DESC'); + res.json(rows); + } catch (error) { + console.error('Error fetching requests:', error); + res.status(500).json({ error: 'Database query failed' }); + } +}); + +// API: Post new request (receives external data) +app.post('/api/requests', async (req, res) => { + const { title, description, external_id, status, payload, cedula } = req.body; + const tipo_solicitud = req.body.tipo_solicitud || req.body['Tipo de solicitud'] || req.body.tipo_de_solicitud || null; + + if (!title) { + return res.status(400).json({ error: 'Title is required' }); + } + + try { + const queryText = ` + INSERT INTO requests (title, description, external_id, status, cedula, tipo_solicitud, payload) + VALUES (?, ?, ?, ?, ?, ?, ?) + `; + + const parsedPayload = payload ? (typeof payload === 'object' ? payload : { raw: payload }) : {}; + + const values = [ + title, + description || '', + external_id || null, + status || 'Pending', + cedula || null, + tipo_solicitud, + JSON.stringify(parsedPayload) + ]; + + const result = await db.query(queryText, values); + const insertId = result.insertId; + + // Fetch the newly inserted record to broadcast + const rows = await db.query('SELECT * FROM requests WHERE id = ?', [insertId]); + const newRequest = rows[0]; + + // Broadcast the new request to UI clients in real time + broadcastNewRequest(newRequest); + + res.status(201).json(newRequest); + } catch (error) { + console.error('Error saving new request:', error); + res.status(500).json({ error: 'Database insertion failed' }); + } +}); + +// API: Update request (save status, handling time, and optionally payload) +app.put('/api/requests/:id', async (req, res) => { + const { id } = req.params; + const { status, handling_time, payload } = req.body; + + try { + if (payload !== undefined) { + const parsedPayload = typeof payload === 'object' ? payload : { raw: payload }; + await db.query( + 'UPDATE requests SET status = ?, handling_time = ?, payload = ? WHERE id = ?', + [status || 'Pending', handling_time || 0, JSON.stringify(parsedPayload), id] + ); + } else { + await db.query( + 'UPDATE requests SET status = ?, handling_time = ? WHERE id = ?', + [status || 'Pending', handling_time || 0, id] + ); + } + + const rows = await db.query('SELECT * FROM requests WHERE id = ?', [id]); + if (rows.length === 0) { + return res.status(404).json({ error: 'Request not found' }); + } + + res.json(rows[0]); + } catch (error) { + console.error('Error updating request:', error); + res.status(500).json({ error: 'Database update failed' }); + } +}); + +// API: Delete request +app.delete('/api/requests/:id', async (req, res) => { + const { id } = req.params; + + try { + await db.query('DELETE FROM requests WHERE id = ?', [id]); + res.json({ success: true, message: 'Request deleted successfully' }); + } catch (error) { + console.error('Error deleting request:', error); + res.status(500).json({ error: 'Database deletion failed' }); + } +}); + +// Start server after ensuring DB connection and schema setup +async function startServer() { + await db.initializeSchema(); + + app.listen(PORT, () => { + console.log(`🚀 Claro Cases server running at http://localhost:${PORT}`); + }); +} + +startServer().catch(err => { + console.error('💥 Server startup failed:', err); +});